Remote technical support has been around for decades, but even today it is vastly underutilized by many companies.
There will always be a need for on-site tech support, but the number of issues that can be solved remotely is greatly underestimated.
Remote support saves both time and money for business owners, and it has also proven to be quite customer friendly.
All requests for Remote Support can be forwarded to Vianord as eServiceRequest, please note that requests received via email messages are no longer treated by the Technical Team.
Fast and Convenient
Businesses typically experience 3 - 4 tech interruptions per year.
Remote support is an effective way to solve those technical issues quickly and easily.
Remote support offers an immediate solution to business owners who need their problems fixed in the shortest time possible.
Utilizing a remote support services can help solve most issues in a fraction of the time it would take to schedule and execute an on-site support call.
Cost Effective
In a very few occasions it is possible to provide same day on-site tech support. Often times you will need to wait 3-5 days for an engineer to show up. In addition to the working time, you need to account for inevitable trip fees, travel time and incidental expenses. It’s easy to see how this can add up quickly.
For remote tech support, the average call is about 100.00 Euro as rarely remote calls take more than an hour to identify and possibly resolve the issue. Onsite support costs much more, not accounting for the possible loss due to the downtime.
Customer Friendly
Remote support is not only more convenient for business owners, but it is customer friendly as well. Regardless of the type of equipment installed, business owners should look into using a remote technical support service as often as possible.
With recent advancements in mobile technology, remote technical support is more convenient and user friendly. At Vianord, we’ve created a team of engineers who are specialized in providing remote technical support.
Exploiting technology, we can video chat with remote sites on any mobile or tablet device. Multi-user video chatting is also possible allowing business owners to tap into their support calls remotely, staying on top of their business even if they’re not personally on site.
